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Terms of Service (TOS) for Online Store - Custom Cargo Bikes & Accessories

1. Introduction

Welcome to our online store! We sell custom cargo bikes and accessories. By using our website, you agree to these Terms of Service. Please read them carefully before making a purchase.

2. About Us

We are a company based in Věšínova 15, Ostrava, 700 30, Czech Republic and registered as Cargio industries s.r.o. Our goal is to offer high-quality custom cargo bikes and accessories tailored to your needs.

3. Using Our Website

  • You must be at least 18 years old to make a purchase.
  • Information provided during the purchase (e.g., name, address) must be accurate.
  • We do not allow copying or misuse of our website’s content.

4. Ordering Process

  • Browse our products and choose the items you like.
  • Add them to your cart and proceed to checkout.
  • Review your order before completing the purchase.
  • Once the order is placed, you’ll receive an order confirmation via email.

5. Payments

  • We accept credit cards, debit cards and bank transfers.
  • Payments are processed securely.
  • Prices include VAT (if applicable), but shipping costs will be added during checkout.

6. Shipping

  • We ship to Czech Republic and Most of EU member state. Shipping times vary based on your location.
  • Once shipped, we will inform you about the progress of the delivery upon request.
  • Shipping costs and times will be displayed at checkout.

7. Customization

For custom cargo bikes:

  • Please ensure the design and specifications you provide are correct.
  • Custom orders may take longer to process and ship.
  • We will notify you of any delays or issues with your order.

8. Returns and Cancellations

  • Returns: You can return any non-customized items within 30 days of delivery. The product must be unused. You are responsible for return shipping costs.
  • Custom Items: Custom cargo bikes and personalized accessories cannot be returned unless defective.
  • Cancellations: You can cancel your order before it’s shipped. For custom orders, cancellations may not be possible once production has started.

9. Warranty

All our products come with a 2-year warranty against defects. If something goes wrong:

  • Contact us with details of the issue and photos if possible.
  • We will repair or replace the item, or refund your money if the issue cannot be fixed.

10. Privacy

We take your privacy seriously. We only use your data to process orders and improve your shopping experience. Your information will never be shared with third parties without your consent. You can read our full Privacy Policy [link].

11. Liability

  • We are not responsible for any damages caused by misuse of our products.
  • Our liability for damages is limited to the purchase price of the item.

12. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page. By continuing to use our site, you agree to the updated Terms.

13. Contact Us

If you have any questions, feel free to contact our support team at [email address] or call us at [phone number].

This TOS is designed to be compliant with the European Union’s regulations and easy to understand for our customers. If you have any concerns or need clarification, please reach out to us.